F.A.Q.
What are the frequently asked questions to answer?
Location and access to the ski slopes
The hotel is just 20 metres from the TSD4 chairlift and 150 metres from the El Tarter gondola, in the El Tarter sector of Grandvalira.
Yes, the hotel offers ski-in/ski-out access: you can ski straight out from the hotel entrance and ski back to the hotel.
- By plane: Toulouse Airport (190 km) and Barcelona Airport (200 km).
- By train: L’Hospitalet-près-l’Andorre railway station (25 km), with direct trains from Paris Austerlitz.
- By bus: Direct transfers are available from Toulouse and Barcelona airports and from L’Hospitalet railway station.
- From Spain: The hotel is approximately 5 km beyond Canillo, at the entrance to El Tarter, near the ski resort car parks, on the right-hand side, right by the slopes.
- From France: The hotel is on the left-hand side, next to the slopes, 15 km after Pas de la Casa and 3 km after Soldeu.
Yes, we can arrange transfers. Please contact us for availability and prices at info@llopgris.com or on +376 751 515.
Skiing and activities
Yes, Grandvalira ski passes are available at reception.
Yes, through Skiz 1700 (https://skiz1700.com).
Yes, we offer free ski storage with boot warmers for all our guests.
Yes, there is a ski school in El Tarter (https://www.grandvalira.com/ca/escoles). Ask us and we will be happy to help you book your lessons.
Skiing and snowboarding, snowshoeing, hiking, sightseeing routes, visits to Andorra’s Romanesque heritage sites and relaxation at our spa.
Hiking, mountain biking and e-biking, climbing, fishing, horse riding, sightseeing routes, visits to Romanesque heritage sites, picnics in the Incles Valley, trips to the Salamandres lakes and relaxation at our spa.
Caldea is approximately a 20-minute drive away.
Rooms
The hotel has 56 rooms across eight categories: Double, Triple, Family, Family Duplex, Superior Family, Connecting Double, Junior Suite and “El Jardí” Suite.
Yes, we offer accommodation for families of 4, 5 and 6 people:
- Standard Family, Family Duplex and Superior Family rooms.
- Four sets of connecting rooms, accommodating families of up to 5 people.
- The “El Jardí” Suite, which can accommodate up to 6 people.
Yes, we have four sets of connecting double rooms.
Yes, baby cots are available on request.
Spa, swimming pool and facilities
No. The swimming pool is part of Spa Moixaina, and access is not included in any room rate. Admission price: from €23.
Winter: 10:00 am – 9:30 pm; children’s hours: 2:00 pm – 6:00 pm.
Summer: 1:00 pm – 8:30 pm; children’s hours: 2:00 pm – 6:00 pm.
At Spa Moixaina, we offer facial and body treatments, as well as massages. Please visit our website to view the treatment menu.
Yes. The gym is free for hotel guests and is part of Espai Actiu, which also offers guided strength-training classes, yoga, Pilates, circuit training and squash with a supplement.
Yes, free Wi-Fi is available throughout the hotel.
Yes, there is a charging point in the hotel’s indoor car park.
Yes, we can store your luggage on both your arrival and departure days.
Restaurant and bar
Room only, bed and breakfast, and half board.
Breakfast: 7:30 am – 10:30 am.
Dinner: 7:30 pm – 10:00 pm.
Hotel bar: 8:00 am – 12:00 am.
Nemo après-ski bar: 5:00 pm – 11:30 pm.
Yes, we can adapt our menus for vegetarian diets, gluten-free diets and allergies. Please let us know before your arrival.
Yes, we offer a children’s menu every day.
Yes. Our cosy hotel bar, next to the fireplace, is open throughout the day. In the late afternoon and evening, Nemo, our après-ski bar, is the perfect place to unwind after a day on the slopes. It is open from 5:00 pm to 11:30 pm.
Parking
Yes. The hotel has an optional covered underground car park at €18 per night, with an electric vehicle charging point. Free parking is also available nearby, subject to availability, as well as metered parking in the village.
No, there is no need to reserve a space in advance. You can request one on arrival.
Families and pets
Yes. We have a children’s playroom for younger guests, board games for the whole family and a children’s menu available every day. We also offer family rooms for up to 6 people, baby cots on request and dedicated children’s hours at the spa.
Yes, pets of all sizes are welcome. The supplement is €25 per day in winter and €15 per day in summer.
Bookings, policies and contact
Check-in is available from 4:00 pm, and check-out is before 12:00 noon.
Cancellation conditions depend on the rate booked. In general, bookings can be cancelled free of charge up to 30 days before arrival, except for non-refundable bookings.
Book directly through our website and benefit from our Superllop rate, with our best-rate guarantee.
The hotel is officially rated 4 stars by the Government of Andorra.
No. In accordance with Andorran law, smoking is prohibited throughout the hotel, including in all guest rooms.
Yes. We have a fully equipped meeting room with natural daylight and can organise activities for groups. Contact us and we will prepare a tailored proposal.
By phone on +376 751 515 or by email at info@llopgris.com.
